HELLA HOME SOLUTIONS Q & A
Hella Home Solutions: Trust, Experience, and Accountability:
Q: Why should I trust Hella Home Solutions to assist my family with aging in place or move management?
A: Hella Spellman, owner and operator of Hella Home Solutions, LLC, has nearly a quarter of a century of experience assisting seniors. She retired from the Tallahassee Senior Center in 2022. During her 23 years with TSC, Hella developed numerous programs dedicated to helping seniors age gracefully, stay active, engage in lifelong learning, and preserve their autonomy.
Hella Spellman has years of experience vetting services for seniors and knows what professionals and services are trustworthy. Hella is the Chair of the Elder Care Services Board of Directors, sits on the Florida Council on Aging Board of Trustees, and serves as an Accreditation Peer Reviewer for the National Institute of Senior Centers.
Q: What does being a National Association of Senior and Specialty Move Managers (NASMM) company mean?
A: Hella Home Solutions, LLC is a proud member of the NASMM. National Association of Senior and Specialty Move Managers members assist older adults with organizing, downsizing, and relocating while adhering to a strict Code of Ethics and Standards of Practice.
NASMM members are reviewed for insurance and experience standards, must take courses exploring core competencies of Senior and Specialty Move Management, and participate in ongoing educational programs that reflect their commitment to professionalism and working with older adults.
Please visit https://www.nasmm.org/ to learn more about NASMM standards and membership. You can read the code of ethics for members like Hella Home Solutions here. (Make the word here a hyperlink to the code of ethics.)
Q: How do you ensure your clients and their families are satisfied and supported throughout the process?
A: Hella Home Solutions works with you and your family to customize a plan based on your specific needs and desires. Our relationship with you extends beyond simply helping you downsize and/or move: we assist you throughout the planning, moving, and downsizing processes from start to finish, offering a personalized touch and tailored support every step of the way.
About Moving and Relocation Services:
Q: How do you customize your services for older adults who are planning to move to a new residence?
A: We coordinate as much of your move as you need to save you money, reduce stress, and produce quality results according to your timeline. We ensure a seamless transition to your new residence by:
Creating a move timeline and overall plan
Developing a floor plan for your new residence
Finding, vetting, and comparing movers
Overseeing onsite moving companies
Guiding you through sorting your possessions
Sorting and decluttering household items
Dispersing unwanted items through donations, estate sales, safe shipping of keepsakes, etc.
Assisting you in finding and buying furniture suitable for your new residence
Coordinating with the real estate agent and other services to finalize any logistics concerning your old residence
Q: Can you provide examples of how you’ve helped others with the logistics of moving, overseeing movers, and creating floor plans?
A: Recently, Hella Home Solutions assisted an older adult couple moving to a different state. We helped the couple and their family establish a plan for downsizing and moving, sort through household items, set up staging for their new residence, and arrange a buyer to assess the value of unwanted items. Our customized plan established what items would fit into the couple’s new home, outlined what duties would be covered by the family, and detailed what services would be provided by Hella Home Solutions.
About Downsizing and Organizing Services:
Q: How do you approach the process of downsizing?
A: We assist you through all the steps of downsizing and organizing to ensure a smooth transition. As an experienced team with decades of experience coordinating older adult care, Hella Home Solutions knows how to prioritize your preferences, style, and safety while maximizing your cost savings.
Q: Can you share specific ways you assist in organizing and decluttering to create a more manageable living environment?
A: We offer customized plans to help you sort, prioritize, and organize your living space to preserve your safety and independence. We guide you through decluttering, arrange storage and refiguring of your precious items, and oversee the dispersal of unwanted items via auction, estate sales, donation, and junk removal. We can also help you decide what items you want to give to family and friends.
About Aging in Place Assistance:
Q: For those who wish to remain in their current homes, what modifications do you provide to enhance safety, autonomy, and comfort?
A: We are experienced with assistive devices, home modifications, downsizing, and organization. As insured and educated Senior and Specialty Move Managers, Hella Home Solutions can assess your current home and oversee safety modifications that will preserve your autonomy and well-being. In collaborating with trusted local professionals, we ensure personalized, high-quality modifications.
Q: How do you work with clients to make their homes more accessible without compromising their personal style?
A: Your independence and safety are our top priorities. We work with you and your family to create and oversee a plan and timeline that suits your unique needs and desires so that you can age in place comfortably.
About Creating Personalized Plans:
Q: How do you create personalized plans catering to my needs and priorities?
A: We offer free consultations to understand the scope of your needs. Working with you and your family, we tailor your plan, timeline, budget, and our services to provide the assistance that you need. Our services include organization, moving, minor home modification, and services to help you age in place. In developing your unique plan, we can adjust in the face of any changes or surprises, minimizing your stress and maximizing cost efficiency.
Q: Can clients choose the level of assistance they need?
A: The team at Hella Home Solutions uses our vast experience and knowledge to provide you with the level of assistance you need. We work with you to determine what services are most beneficial for your unique situation, whether you’re moving, decluttering, downsizing, or needing safety modifications.
Q: Do you collaborate with other professionals, like real estate agents or moving companies, to ensure a comprehensive approach to my needs?
A: We have decades of experience vetting local professionals to provide you with efficient, safe, and trustworthy services. From moving companies to realtors, we can assist you with finding, comparing, hiring, and overseeing local professionals to ensure a seamless transition.
About Affordability, Transparency, and Communication:
Q: How do you structure your pricing?
A: Our first consultation is free and allows us to work with you and your family to create a customized plan to fit your budget, timeline, and specific needs. As a proud member of the National Association of Senior and Specialty Move Managers, Hella Home Solutions always outlines the cost of a job via a written estimate before you submit payment.
Q: Can you provide a transparent overview of the costs associated with your services?
A: We are dedicated to transparency, honesty, and offering you peace of mind. Our written estimate will outline all costs associated with our services and your specific needs, so you and your family receive a seamless, successful, and stress-free transformation.
Q: How do you communicate with clients throughout the process?
A: Hella Home Solutions is here to help with every step of the process, from planning to execution to follow-up support. We act as your personal advocate for the entirety of your transition, whether you are moving, decluttering, or choosing to remain safely in your current home.
About Availability:
Q: How far in advance should clients contact you for assistance with moving or downsizing?
A: It is never too early to start planning your move or downsizing process. Book a free consultation with us today via our website, and we will reach out to you immediately to answer your questions and establish the beginning of an efficient, pleasant, and stress-free working relationship.
Q: What is the typical timeline for your services?
A: Hella Home Solutions will develop a timeline personalized to meet your needs, helping you overcome any unforeseen challenges. We work with your unique circumstances and can accommodate most requests.
Q: Do you accommodate urgent needs?
A: We can accommodate most requests. In difficult situations, we work diligently to accommodate your needs and respond quickly.
About Health Safety Measures:
Q: Regarding the COVID-19 pandemic and similar health situations, what safety measures do you have in place to ensure the well-being of your clients?
A: We are happy to wear personal protective equipment at your request to ensure your safety and well-being throughout the process.